FAQ

Product Materials?

• Our products are made of 100% 925 Sterling Silver, 18K Gold, Rose Gold, or Swarovski Crystals. Please refer to the product information on the product detail page to get the specific material composition, or contact customer service with the item number (SKU), and we will be happy to provide the item’s specifications.

What is 925 sterling silver?

• To make silver durable enough for use in jewelry, pure silver, which has a .999 (99.9%) purity, is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver, and the resulting product is referred to as .925 sterling silver (92.5%).

Silver Maintenance Tips

• Polish your silver jewelry regularly using non-abrasive soft cleaning cloth, or with lukewarm water, gently brush it clean and then rinse it in clean water. • To remove caked-on dirt, let it soak for 10 minutes in lukewarm, soapy water, gently brush it clean, then rinse in clean water. For a shinier surface, polish with a cloth and cleaning solution. • Do not expose jewelry to chemicals. Silver is detailed through oxidation. Exposure to harsh chemicals can alter the appearance of your IFSHE product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver and pearls are easily damaged. • When not using your jewelry, avoid exposing it to direct sunlight as well as harsh substances like chlorine. Store them in a cool, dry place, a zip-lock bag, or an individual cloth pouch to help prevent both tarnishing and scratching.

Can I receive a catalogue?

• We do not offer catalogues. Our products are available to view online only. The products supplied on our website are the most current ones, and it is easy to scan through the categories for your favorite jewelry.

Are all items sterling silver?

• Our products are made of 925 sterling silver. Should our products not meet that standard, we will refund 300% of the purchase price. We stand behind the quality of our products. If you have any concerns, please contact us.

Do you ship worldwide?

• Yes, we ship to most countries all over the world.

What payment methods are available on your website?
We accept all major credit cards and payments made through PayPal.

What are your return conditions?

• You may return most new, unopened items purchased and received from IFSHE within 90 days of delivery.

What is your privacy policy?

• Respecting your privacy is of utmost importance to us at IFSHE. Any information you submit to our website, or that is gathered by a “cookie” during your visit, is used strictly by IFSHE to maintain a record of your purchases and for promotional reasons. We do not sell, transfer, rent or trade your information to any third party. When you register at our site, you will be asked to submit some personal information, such as name and contact information. IFSHE will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party. In addition, we utilize a “cookie” to track your movements on the site. The cookie “remembers” who you are, therefore eliminating the need for you to re-register with us every time you visit our site. In addition, it enables us to provide you with a shopping cart feature, and streamlines your overall shopping experience.